Shipping & Exchange Policy
Shipping
All orders placed will be processed within 24 business hours. Orders placed on Saturday or Sunday will not be shipped until Monday. In addition, orders placed after 3:00 PM, CST, will be shipped the following business day. All orders are shipped with tracking provided via email. Shipping time frame provided when checking out is an ESTIMATE provided by the service you select. These are not guaranteed. If you have questions or concerns please call us at 254-964-7617 or email us at info@turquoiseandco.com
Customer Pick-up
We offer in store Customer Pick-up at no charge. Just select 'In-store pickup' as your shipping method. We are located at 960 North Graham Street, Stephenville, TX, 76401. Orders placed on Saturday or Sunday may not be ready for pick up until Monday unless prior arrangements are made. Our store is open Wednesday-Saturday from 11-6. Store Pickup can be made available outside normal operating hours. Please call 254-964-7617 to make arrangements.
Domestic Shipping (excluding Alaska and Hawaii)
All of our packages are sent by the method of shipping selected at check out. The price of shipping is calculated by the final shipping destination as well as the weight and cost of the items that are being shipped.
High Value orders are insured and may require signature at time of delivery.
International Shipping (plus Alaska and Hawaii)
We ship internationally. Shipping availability is calculated at check-out. Free shipping is not available for orders being shipped overseas or internationally. Questions about our international shipping? Email us! info@turquoiseandco.comExchange Policy
All items must be returned within 14 days of initial delivery.
All REGULAR priced items can be returned for STORE CREDIT.
All Sale merchandise is Final Sale, this INCLUDES items purchased using discount codes.
The following items are final sale and cannot be exhanged:
- Items purchased at a discount (automatic discount and manual discount codes).
- Items that are marked “Sale” on the website.
- Special Orders
- Items purchased using our layaway service
Items must be returned unworn, in the condition in which they were received. We reserve the right to refuse a return if these conditions are not met.
To start an exchange please click here
All exchange requests must be made within 14 days of the order being received by the customer. After the return has been approved, items must be shipped back to us within a reasonable time frame. We do not provide return labels. A method of shipment should be selected that provides TRACKING and appropriate insurance. We take great precautions when shipping jewelry. Items returned should be packaged accordingly. Loose jewelry may become damaged during shipment so its important that items are placed and SEALED in the bubble wrap that they were originally shipped in. After 14 days, we are unable to accept returns on any purchases.
Store Credit:
Once the item(s) are received we will issue a store credit less the ACTUAL shipping charges to the email used at the time the order was placed. Please note orders with 'free shipping' may have shipping charges deducted IF the items returned make the original order value below the 'free shipping' minimum.
Damaged Products:
If you receive a damaged/defective item, please email info@turquoiseandco.com. Please include a picture of the damage and your order number. Lost Packages:
Turquoise & Co is not liable for packages that are lost or stolen and will not offer a refund. Turquoise & Co is not liable for packages once they leave the store.
Shipping methods that include insurance are available at check out at the customers discretion. Turquoise & Co is not liable if the method of shipping selected by the customer does not provide adequate insurance.
If 'USPS First Class (Not Insured)' is selected at check out that means the package IS NOT INSURED.
If USPS Priority '(up to $100 insurance)' is selected at checkout that means the contents will be insured for UP TO $100 regardless of order value.
If UPS is selected the full value of the shipment will be insured.
Insurance is purchased through SHIPSURANCE. Claims are processed and approved by them. Turquoise & Co is not liable for claims not approved.
Exchanges:
Due to our quickly changing inventory, we can not always promise an exact exchange.Incorrect Orders:
We double check every order before it goes out, but we are human, and mistakes do happen. If you receive the wrong item or are missing an item contact us by: emailing info@turquoiseandco.com, or call us at (254) 964-7617.Returning In-store Purchases:
If you make a purchase in store, and need to return the item by mail please fill out our exchange form.